Product update

New Conversation Types

New Conversation Types
August 5, 2022

We have heard from customers that you want the flexibility to have any type of conversation about your data—from one-off feedback, to calling out insights gleaned from the latest trends—using Workstream. Now, you have many more options for how to classify conversations in our system.

In addition to questions and requests, you can provide further clarity by setting a conversation as a task or feedback. You can even use the new generic conversation category, which serves as a catchall for conversations that might not fall comfortably into another category, giving you more flexibility than ever.